Last updated
June 16, 2026
Digital downloads
Because digital products can be accessed immediately, digital downloads are generally final once delivered. If your download link does not work, the wrong file is delivered, or the product has a technical issue, contact us and we will help fix access, replace the file, or review a refund request.
Physical products
For merch and creator gear, return requests should be made within 30 days of delivery. Items should be unused, unworn, and in their original condition unless they arrived damaged or incorrect.
Damaged or incorrect items
If an item arrives damaged, defective, or incorrect, contact us with your order number and photos of the issue. We will review replacement, refund, or return options.
Non-returnable items
Gift cards, downloaded digital files, opened software, customized items, and final-sale items may not be eligible for return unless required by law or approved by support.
How to request help
Use the contact page and include your order number, email address used at checkout, product name, and a short description of the issue.